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Beyond the KB: Leveraging Generative AI to Transform ITSM Knowledge Management

Beyond the KB: Leveraging Generative AI to Transform ITSM Knowledge Management

How next-gen AI is changing Knowledge Management from passive document libraries to proactive, self-improving knowledge ecosystems

Waseem Ahmed's avatar
Waseem Ahmed
Dec 27, 2024
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Beyond the KB: Leveraging Generative AI to Transform ITSM Knowledge Management
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Representation of the workflow for Intelligent Knowledge Management with Generative AI.

In the daily hustle of ITSM, knowledge is the backbone of every resolution. Whether you’re dealing with a routin…

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