The Shift-Left Trap: Why Moving Left in ITSM Isn’t Always the Right Move
Shift-left promises faster resolutions and lower costs—but does it always deliver? Let’s explore when it works, when it doesn’t, and how to take a smarter approach to ITSM.
The Shift-Left Mirage
Shift-left has become one of the most widely discussed strategies in IT Service Management. The idea seems simple—move problem-solving activities earlier in the service lifecycle…
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