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Beyond Automation: How Agentic AI is Reimagining IT Service Management

Beyond Automation: How Agentic AI is Reimagining IT Service Management

Why the shift from scripted bots to autonomous agents is less about technology and more about redefining the relationship between humans and machines in the service desk of the future.

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Waseem Ahmed
Jul 12, 2025
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Beyond Automation: How Agentic AI is Reimagining IT Service Management
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