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The Shift-Left Trap: Why Moving Left in ITSM Isn’t Always the Right Move
Shift-left promises faster resolutions and lower costs—but does it always deliver? Let’s explore when it works, when it doesn’t, and how to take a…
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Waseem Ahmed
ITSM's Value Problem: We're Talking ROI, But What About People?
Lost in Translation: The Disconnect Between ITSM and Business Value
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Waseem Ahmed

January 2025

How AIOps is Transforming Root Cause Analysis in IT Operations
From Firefighting to Proactive Problem-Solving—How AI and Automation are Changing the Way We Detect and Resolve IT Incidents
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Waseem Ahmed
Mastering Service Mesh Visibility for ITSM Success - (Part 2)
From faster incident management to automated policy enforcement — see how service mesh visibility can transform ITSM.
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Waseem Ahmed
4
Mastering Service Mesh Visibility for ITSM Success - (Part 1)
From faster incident management to automated policy enforcement — see how service mesh visibility can transform ITSM.
2

December 2024

Beyond the KB: Leveraging Generative AI to Transform ITSM Knowledge Management
How next-gen AI is changing Knowledge Management from passive document libraries to proactive, self-improving knowledge ecosystems
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Waseem Ahmed
Mastering IT Operations with AI-Powered Event Correlation
From Reducing Alert Noise to Driving Business Outcomes—A Comprehensive Guide for IT Leaders
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Waseem Ahmed
Bridging the Divide: How SRE and ITSM Convergence Transforms Problem Management
Harnessing Observability and Automation to Revolutionize Root-Cause Analysis and Resolution
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Waseem Ahmed

November 2024

How No-Code/Low-Code is Redefining Service Management
From Legacy Overload to Strategic Transformation: A Practical Guide for IT Leaders
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Waseem Ahmed
AI in ITSM: The Game-Changer Your IT Department Can’t Afford to Ignore
Exploring the Rise of AI-Driven IT Service Management and Why Self-Attention Models Like GPT and BERT Are Transforming the Industry
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Waseem Ahmed
Building AI for ITSM: Should You Go In-House or Outsource?
Discover the pros, cons, and some strategies to help your organization make the smartest choice for AI in ITSM
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Waseem Ahmed
Join my new subscriber chat
A private space for us to converse and connect
 • 
Waseem Ahmed
© 2025 Waseem Ahmed
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