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How No-Code/Low-Code is Redefining Service Management
From Legacy Overload to Strategic Transformation: A Practical Guide for IT Leaders
Nov 18
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Waseem Ahmed
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How No-Code/Low-Code is Redefining Service Management
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AI in ITSM: The Game-Changer Your IT Department Can’t Afford to Ignore
Exploring the Rise of AI-Driven IT Service Management and Why Self-Attention Models Like GPT and BERT Are Transforming the Industry
Nov 11
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Waseem Ahmed
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AI in ITSM: The Game-Changer Your IT Department Can’t Afford to Ignore
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Building AI for ITSM: Should You Go In-House or Outsource?
Discover the pros, cons, and some strategies to help your organization make the smartest choice for AI in ITSM
Nov 10
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Waseem Ahmed
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Building AI for ITSM: Should You Go In-House or Outsource?
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Join my new subscriber chat
A private space for us to converse and connect
Nov 6
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Waseem Ahmed
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Join my new subscriber chat
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Beyond the Numbers: How to Transform Good Metrics into Great User Experiences
When "On Paper" Success Doesn’t Cut It—Practical Steps to Bridge the Gap Between Service Desk KPIs and Real Satisfaction
Nov 5
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Waseem Ahmed
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Beyond the Numbers: How to Transform Good Metrics into Great User Experiences
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Why Benchmarking Against Industry Standards is Crucial for Organizational Success
A Strategic Guide to Benchmarking ITSM for Competitive Edge and Operational Excellence
Nov 3
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Waseem Ahmed
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Why Benchmarking Against Industry Standards is Crucial for Organizational Success
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October 2024
Breaking Down Data Silos in ITSM: Enhancing CMDB Efficiency
A guide for IT leaders to overcome data silos, optimize ITSM with a well-maintained CMDB, and leverage AI and automation for smoother operations.
Oct 25
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Waseem Ahmed
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Breaking Down Data Silos in ITSM: Enhancing CMDB Efficiency
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Proving ITSM Value in a Cost-Conscious World
How IT Leaders Can Demonstrate Tangible Business Impact Amidst Rising Costs
Oct 21
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Waseem Ahmed
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Proving ITSM Value in a Cost-Conscious World
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Why It’s Time to Go Beyond Just Technical Skills
Embracing Leadership, Collaboration, and Problem-Solving
Oct 20
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Waseem Ahmed
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Why It’s Time to Go Beyond Just Technical Skills
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Is Your ITSM Tool Holding You Back?
Why Modern IT Service Demands Require Smarter, AI-Driven Solutions ITSM Tool Holding You Back?
Oct 13
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Waseem Ahmed
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Is Your ITSM Tool Holding You Back?
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Mastering Experience Management
Exclusive Strategies and Data-Driven Insights to Elevate Your IT Service Delivery
Oct 11
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Waseem Ahmed
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Mastering Experience Management
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Part 3 of 3 - Transforming ITSM into a Strategic Force for Innovation and Growth
How Modern IT Service Management Can Drive Business Success Through AI, Agile, and Customer-Centric Strategies
Oct 7
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Waseem Ahmed
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Part 3 of 3 - Transforming ITSM into a Strategic Force for Innovation and Growth
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